American tries to learn from United’s mistakes in SFO incident

By MAE ANDERSON NEW YORK (AP) — Another day, another cellphone video of a conflict on an airplane. American Airlines said it grounded a flight attendant who got into a verbal confrontation with a passenger on a Friday flight from San Francisco to Dallas-Fort Worth. Related Articles Video: American Airlines employee challenges passenger to fight Spokeswoman Leslie Scott says the airline is looking into whether the male flight attendant violently took away a stroller from the female passenger just before she boarded a Friday flight from San Francisco to Dallas. He has been removed from duty in the meantime. In an age of cellphone videos and social media, airlines are… Read More

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Volunteers, Fidelity employees help revitalize Utah’s oldest school

SALT LAKE CITY — Fourteen-year-old Celeste Litchfield said she feels right at home walking through the halls at West High School, even though she’s only in eighth grade. And she notices the finishing touches, saying that they help the really old building feel nice. “I remember thinking when school started that the sayings on the walls were really cool,” Celeste said. “It’s nice to have good things to look at.” The inspirational quotes, at least 22 of them, that now adorn the tall concrete walls at the 127-year-old school were put there by Fidelity Investments of Utah employees on Saturday, along with a couple dozen high school and university students… Read More

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An inside look at InsideSales

PROVO — A remarkable thing happens when a company spends years collecting first millions, then billions and eventually trillions of pieces of data on more than 100 billion interactions between salespeople and their customers. It acquires the ability to predict the future. Well, not quite, but in the hands of InsideSales co-founder/CEO David Elkington and his team, this enormous trove of data can be manipulated in just such a way to produce some very, very good guesses about how to approach a customer to do a thing of utmost importance to every business: close the sale. Dave Boyce, the Provo company’s senior vice president of customer success, said Elkington always… Read More

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In costly Bay Area, even six-figure salaries are considered “low income”

In the high-priced Bay Area, even some households that bring in more than six figures a year can now be considered “low income.” That’s according to the U.S. Department of Housing and Urban Development, which recently released its 2017 income limits — a threshold that determines who can qualify for affordable and subsidized housing programs such as Section 8 vouchers. San Francisco and San Mateo counties have the highest limits in the Bay Area — and among the highest such numbers in the country. A family of four with an income of $105,350 per year is considered “low income,” because that is 80 percent of the $115,300 median income for… Read More

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Why Would Congress Bail Out Miners’ Pensions?

For decades, being a coal miner has come with a deal: Work in dangerous, unpleasant conditions for years, and in exchange, get lifelong health-care benefits and a decent pension. Now, though, part of that deal is jeopardy, as the funds that provide those benefits have dwindled. When Congress returns next week, legislators will be under intense pressure to fund health-care benefits and pension plans for coal miners that are otherwise set to expire at the end of April. The United Mine Workers Association is urging Congress to pass the Miners Protection Act, which would use money from a fund dedicated to cleaning up abandoned mines to instead shore up former… Read More

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Judges panel gives ringing boost to Berkeley’s cell phone disclosure ordinance

BERKELEY — A federal court panel has chimed in on Berkeley’s cellphone disclosure ordinance, finding that it does not violate the First Amendment. Passed by the Berkeley City Council in May 2015, the ordinance mandates a notice to people buying and leasing cellphones in the city that reads in part: “To assure safety, the Federal Government requires that cellphones meet radio frequency (RF) exposure guidelines. If you carry or use your phone in a pants or shirt pocket or tucked into a bra when the phone is ON and connected to a wireless network, you may exceed the federal guidelines for exposure to RF radiation.” The ordinance was conceived by… Read More

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Plastc folds after raking in millions for smart credit cards it never shipped

SAN FRANCISCO — Another crowdfunded Bay Area startup has closed its doors without shipping customers the products they paid for, a failure that raises fresh concerns about risky online pre-order campaigns. San Francisco-based digital payments startup Plastc shut down Thursday, saying it’s considering filing for bankruptcy after failing to raise the cash it needed to mass produce and ship its smart credit cards. The 3-year-old company raised millions through pre-orders of its $155 Plastc Card, but failed to ship a single order — and its demise leaves behind scores of angry customers. “We are disappointed and emotionally distraught,” the company wrote in a farewell note posted on its website, “and… Read More

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Walnut Creek’s Consignments Plus store closes

WALNUT CREEK — Penny Bailey has come to the big Consignments Plus Home Furnishings store north of downtown twice a week for the past several years. Turnover of furniture, art, jewelry and other items was robust enough that she would find lots of new things there even after visiting a few days earlier. She noticed changes, though. “More recently, it looked like it had been thinning out a bit,” she said. The big store, which took up the whole second floor of the commercial center at the corner of North Broadway and Parkside Drive, closed suddenly after business Saturday, April 15. A note on store letterhead, taped onto the chain-and-padlocked… Read More

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L.L.Bean to open first Utah store in Park City

PARK CITY — A venerable old name will be among the high-profile monikers residing at the newest commercial development on Main Street in Park City. L.L.Bean announced Friday that it will open its first Utah store later this year or early in 2018. When it opens its doors, it will be the Maine-based retailer’s westernmost store in the country. The new 6,300-square-foot store will be located on the corner of Main Street and Heber Avenue in the new the Kimball on Main retail development, according to Ken Kacere, senior vice president and general manager of retail for L.L.Bean. “It’s the first brick-and-mortar store in Utah, and it’s the first one… Read More

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Real estate speculation: Victoria now asking for foreign buyers tax

VICTORIA — City council is calling on the province to immediately impose a 15 per cent non-resident buyers tax here to cool what has become one of the three hottest real estate markets in the country. The request comes after what some councillors see as the success of the same foreign buyers tax imposed last fall in Vancouver, and as Ontario Premier Kathleen Wynne announced a 15 per cent foreign buyers levy in the Toronto area. “We all know that we have a housing crisis and that the cost of home ownership and rent is getting higher and higher and the dream of home ownership is getting further and further… Read More

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