Satya Nadella

Interrupting people may seem impolite, but it’s the best way to inject life into a boring conversation.
That’s one of the points in “Nonviolent Communication,” a book that Microsoft CEO Satya Nadella made his senior leadership team read when he took over in 2014.
“The best time to interrupt is when we’ve heard one word more than we want to hear,” author Marshall B. Rosenberg wrote.

There are few things more uncomfortable at a party than getting stuck in a lifeless, one-sided conversation.

If you’ve found yourself in one of these dull interactions, you know how hard it can be to change the subject or make a graceful exit. Meanwhile, mentioning how bored you could hurt the feelings of your conversation partner.

But that’s exactly what one expert recommends to inject life into a dead conversation.

Psychologist Marshall B. Rosenberg wrote in his 2003 book “Nonviolent Communication” that interrupting someone can be a powerful conversational tool that leads to more shared empathy between people.

In his book, Rosenberg argues that communication breaks down when people fail to articulate their needs and feelings. Microsoft CEO Satya Nadella famously made the members of his senior leadership team read the book when he took over in 2014.

“Our intention in interrupting is not to claim the floor for ourselves, but to help the speaker connect to the life energy behind the words being spoken,” Rosenberg writes in the book.

Read more: When CEO Satya Nadella took over Microsoft, he started defusing its toxic culture by handing each of his execs a 15-year-old book by a psychologist

At one point, Rosenberg described a cocktail party he attended in which he was “in the midst of an abundant flow of words that to me seemed lifeless.” He decided to take matters into his own hands:

“Excuse me,” Rosenberg said to the other members …read more

Source:: Business Insider


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