A Delta Air Lines plane on final approach for landing.

A Delta Air Lines passenger’s flight was canceled twice in the space of a few hours. 
Dustin Olson, who works for a spirits producer, says he was traumatized by the experience.
He was most shocked by a pilot telling passengers to “forcefully complain to his employer.”

Dustin Olson was hoping for a smooth journey from New Orleans to LaGuardia in New York on Delta Air Lines, but like so many travelers this summer he faced a host of “bizarre” problems that left him traumatized. 

Olson, who works for an alcoholic drinks company, told Insider: “I have certainly had longer delays in my travels, but I have never experienced a sequence of events quite as bizarre as what my fellow passengers and I went through.”

His flight from Louis Armstrong International Airport was scheduled for 2:26 pm on July 29. Flight tickets and text messages confirming the delays and cancellations have been viewed by Insider. 

After boarding the plane following some minor delays, the aircraft then remained at the gate before passengers were eventually told the flight had been canceled due to crew fatigue. 

Olson said he and his fellow passengers were “furiously trying to rebook or find accommodation” before being told that another crew had just landed and were being transferred to their flight. They were asked to get ready to board again. 

Screenshots of Delta messages showing delays.

After reboarding at 6:30 p.m. they waited a couple of hours before the pilot said the flight was being canceled again and encouraged passengers to complain about their experience to Delta.

“I have never heard an airline employee plead with passengers to forcefully complain to his employer the way one of the pilots did when the flight was canceled for the second time,” Olson said.

“What struck me …read more

Source:: Business Insider


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