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Nearly half of Americans believe ‘wardrobing’ should be a ‘serious illegal offense,’ a new survey found.
Some see it as frugal, while others say it’s harmful to consumers and retailers.
Over a third of Americans say they’d be more likely to practice wardrobing during a recession.
If you’ve left the tag on a new shirt with the intention of returning it after wearing it out, you’re not alone — but some Americans think you’re basically a criminal.
In a September study of 2,000 adults, market research company OnePoll found that 46% of survey respondents believed the practice — known as “wardrobing” — should be considered a “serious illegal offense.”
Wardrobing may seem like a harmless way to recoup some quick cash, but research shows that less than half of all returned goods can be resold by companies at full-price. According to a 2021 study by the National Retail Federation, acts of return fraud like wardrobing amount to $12.6 billion in lost sales for retailers.
Whether you’re wardrobing or committing “friendly fraud” — the practice of calling your bank to request a refund on a charge — 55% of respondents said they believe the money-saving tactics are harmful to consumers and retailers, according to the OnePoll survey.
“The bottom line: friendly fraud is damaging to both loyal customers and retailers,” said Oksana Balytsky, director of product marketing at Forter, the e-commerce platform company OnePoll conducted the survey on behalf of.
“Our goal is to enable trust within digital commerce so that the buyer’s journey is as seamless as possible without leaving room for fraud, ultimately saving millions in lost revenue,” Balytsky added.
As a possible recession looms over the American economy, wardrobing and friendly fraud could become more prevalent among shoppers: 39% of respondents to the OnePoll survey they would be more likely …read more
Source:: Business Insider